Refund Policy
Last Updated: 01/01/2025
At Abzlabz, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, we offer a straightforward refund policy to make the return process easy for you.
Refunds & Replacements
We stand behind the quality of our products. Any claims for misprinted/ damaged/ defective items must be submitted within 30 days of receiving the product:
- Return accepted only if the product is misprinted/damaged/defective and must be submitted within 30 days of receiving the product
- For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
- Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.
If you notice an issue with the products or anything in the order that seems to be out of place, contact our customer support team and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3 business days. If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few work days.
Replacement & Refund Exemptions
- Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
- Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment to yourself (if and as applicable).
How to Request a Refund
To initiate a refund:
- Contact our Customer Service team at support@abzlabzchromaslim.com
- Provide your order number, proof of purchase, and reason for the return.
- Follow the instructions provided by our team for returning the item.
Processing Your Refund
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [7-14 business days], and a credit will automatically be applied to your original method of payment.
Late or Missing Refunds
If you particularly requested a cash refund, then contact your bank; it may take some time before your refund is officially posted. Next, contact your bank - there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please get in touch with our customer support team for assistance.
Contact Information
For any questions regarding our Refund Policy, please contact our Customer Service team:
- Email: support@abzlabzchromaslim.com
- Address: Indiana Business Park, 14701 W. 65th Way, Suite 5, Arvada, CO 80004.
Refund Policy
Last Updated: 08/11/2024
At Abzlabz, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, we offer a straightforward refund policy to make the return process easy for you.
Refunds & Replacements
We stand behind the quality of our products. Any claims for misprinted/damaged/defective items must be submitted within 30 days of receiving the product:
- Return accepted only if the product is misprinted/damaged/defective and must be submitted within 30 days of receiving the product
- For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
- Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.
If you notice an issue with the products or anything in the order that seems to be out of place, contact our customer support team and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3 business days. If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few work days.
Replacement & Refund Exemptions
- Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
- Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment to yourself (if and as applicable).
How to Request a Refund
To initiate a refund:
- Contact our Customer Service team at support@abzlabzchromaslim.com
- Provide your order number, proof of purchase, and reason for the return.
- Follow the instructions provided by our team for returning the item.
Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Processing Your Refund
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [7-14 business days], and a credit will automatically be applied to your original method of payment.
Late or Missing Refunds
If you particularly requested a cash refund, then contact your bank; it may take some time before your refund is officially posted. Next, contact your bank - there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please get in touch with our customer support team for assistance.
Contact Information
For any questions regarding our Refund Policy, please contact our Customer Service team:
- Email: support@abzlabzchromaslim.com
- Address: Indiana Business Park, 14701 W. 65th Way, Suite 5, Arvada, CO 80004.